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We are experiencing issues with the Autodesk ACU toolbar, how do we correct it? When first released, the task bar was on the far-right side of the exam interface. It has now been moved to the bottom of the exam interface. The taskbar allows you to click the icons located there as a simpler means to switch in between the Autodesk application and the exam window see screenshot below.

For more information on using the new toolbar, please see the exam tutorial. We are experiencing a delay in receiving a score report or we have an exam upload failure. Compass for Windows. Relaunch the exam and have the candidate reset the project they are working on. Check that the COM Add-ins and macros have been disabled. I do not see the exam I wish to take inside Compass, what should I do? Ensure the test candidate has selected the correct Program suite during exam launch.

See the Compass for Windows user guide for detailed information. Ensure the Microsoft office, Autodesk or Adobe CC suite you intend to test on is installed to the local workstation. We are seeing a red X next to "Exams up to date", receiving "CertiportNow service" errors, or " Localization errors".

If you receive the error Microsoft. NET framework - "Application attempted to perform an operation not allowed by the security policy. What do we need to know about Adobe's retirement of the Flash Player? Adobe announced in that they will be ending support for the Flash Player on December 31, In addition, Microsoft has announced that they will remove support of Flash from all Microsoft browsers:.

With the Flash Player "End-of-life" EOL deadline quickly approaching, please review the exams below that will be impacted. A: Yes, but only up to the retirement date. You will need to confer with your IT Department, review the information on this page, and make the appropriate arrangements if you wish to continue to deliver these exams after Adobe's EOL date. A: Compass will detect that Flash Player is not installed, display messaging indicating that it is not installed, and the exam will not launch.

A: We will not be updating any of the exams in the table above except for the QuickBooks exam see note below. For the Adobe exams in the table, we have newer exams that use the current version of the Adobe software that do not utilize the Flash Player. We recommend moving to those newer exams as soon as possible to avoid any disruption in testing.

Look for these changes to come in Q1 , but until that time you must follow the procedures outlined above. Why was the address book missing in my Outlook exam? We have seen this happen with a few of our customers using Windows 10 and Outlook Fortunately, a simple change to your Outlook settings should resolve the issue. This setting can be modified even while a candidate is taking an exam. We do not have Administrative Rights all delivery systems. Full, local, admin rights are required for most aspects of Certiport delivery systems and solutions.

Please see below for a breakdown:. Compass for Windows: Full, local Windows Admin rights are required to both install and configure this delivery system. Local exams will also require these rights during exam delivery. For CATCs with limited access, an Admin Proxy can be utilized to store the credentials and only apply them to the Compass software when in use.

Refer to the Compass for Windows User Guide for more information. Note: The Admin Proxy feature only allows temporary access when launching or using the installed software. For new installs or reinstalls, you must always be logged in under an Admin account.

Note: Not having the appropriate Admin rights in place, or having certain Group Policies in effect, could result in a variety of undesired errors or exam disruptions. When using Windows 10 version , Compass for Windows crashes with a communication error at the start of a MOS exam where the tutorial loads but the office application fails to start.

ProcessExamResults - The exam did not complete successfully. INFO Certiport. Please add the following Registry key. If you are unfamiliar or uncomfortable making changes to your registry, please work with your local technician.

Please understand this is replacing a key that Microsoft has removed in but existed in earlier versions of Windows. Important: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Certiport cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. When an Office application is launched from the desktop does it ask for your Microsoft Office credentials to be entered?

Does the following screen appear? If it does then we have detected Shared Computer Activation in use on the computer. Instead of authenticating Office and allowing you to move forward, after signing in at the prompt, you are presented some type of message indicating "This feature has been disabled by your administrator" or simply a blank window with no message and you cannot move forward.

This issue can be caused by a number of things, but the biggest reasons for the failure stem from packet filtering, causing a timeout. This can be from any of the following:. Some Antivirus programs, like Windows Defender and Symantec AV, detect some of our self-extracting zip packages as a potential virus. We do check our files, and we can assure you that the files in question are not viral. The issue is with self-extraction code, which is causing the false positive.

Our exam service could also be flagged as malicious due to its functions with our exams. We are receiving an "Unhandled Exception" error Compass for Windows. This is a generic error with multiple causes. Clicking yes will provide you with details specific to the error, however there are many variations.

The error will persist each time Compass for Windows is launched until fixed. This error is most commonly seen immediately after running updates when Compass closes and reloads. Would you like more information? See below for solutions. Error after Updating: When this error occurs after performing updates, you can fix this by repairing Compass.

This is preferable because you are able to keep all of the product updates and do not need to re-download any exam content. If for some reason this does not address the issue a clean uninstall, reinstall, and downloading of applicable exam content will be necessary.

Note: This is not a total repair and when running the executable you will not see any repair message, just the normal installation screens. However, this will restore critical Compass system files. Ensure that you do not have any instance of Compass running when running the setup file as a repair.

After setup completes you will need to log in as an Organization Admin to set the test center ID again, and you will see any required updates just like a clean install. We are receiving a "Failed to initiate the Pre-Loader. Please contact Customer Services" error Compass for Windows. This error can appear after changes have been made to the Admin Credential settings in Compass.

Normally you would need to close and re-launch the software before these settings will take effect. If for any reason Compass is unable to authenticate the new settings then you will receive this error. To resolve please check any settings that may have recently changed:.

Once these settings have been changed you will need to completely close Compass and then re-launch it to ensure that you are no longer receiving the error. This may occur before or after the exam tutorial, which shows up immediately after launch but prior to the exam timer starting. Review the following solutions when encountering this error:. If Compass is the source for launching the corresponding Live-in-the-Application software for the first time, it is not designed to deal with these prompts and will hang up or produce an error.

To address this, launch each Office program individually after a fresh install and prior to testing for the first time or after a long break in testing to ensure that the software opens to the default project screen. Note: Some of these prompts are per Windows User profile. If you use multiple profiles ensure that you have opened and addressed any applicable prompts before testing.

Corrupt install of Compass: If the Compass software is suspect it could be stemming from a previous version of the software that was not properly uninstalled, or became corrupted over time by some other means. To address this issue please perform a clean install by removing all Compass or Console 8 if present software via the Control Panel, then delete the local "Certiport" folder and all its contents - which is located by default in the root of your primary HDD i.

Then proceed to install Compass; please refer to the Compass for Windows User Guide for more information. Note: This option will delete any exams that are "in-progress" on the affected computer. The exam session itself will stay open for 7 days, but progress within the exam will be lost.

This process will also remove all exam content updates which may take significant time to download again depending on how many programs your CATC is administering with respect to your current available bandwidth. We are receiving errors when trying to download or apply updates Compass for Windows. Please consider the following:.

To address this issue please perform a clean install by removing all Compass and Console if present software via the Control Panel, then delete the local "Certiport" folder and all its contents - which is located by default in the root of your primary HDD i.

Then proceed to install Compass. The exam session itself will stay open for 7 days, but any Test Candidate would need to begin again on the same computer after the issue is resolved as the progress is stored locally or move to another computer if time is a factor. Also note that this process will remove all exam content updates which may take significant time to download again depending on how many programs your CATC is administering with respect to your current available bandwidth.